We hope you find some answers to your questions here. If not please feel free to contact us here.


 

What size are the glass vial pendants?

The average size is 1 1/4 inch long and 7/8 inch wide. Every pendant will have an average inside diameter of 4mm and 6mm outside diameter. Every pendant will vary in size due to its specific shape. All glass vials are handmade and no two are exactly alike.

 

Can I open the vial once the cap is on?

Most of our caps must be permanently glued onto the pendant to cover the plug and seal the vial. Unless you order your pendant with the screw top cap which allows for re-opening after the cap is glued on.

 

What tools do I need to assemble them?

You do not need any specials tools to assemble our charms. Please view our instructions on assembly click here

 

Do you offer custom design orders on your pendants?

Sorry, we are no longer taking custom orders at this time. If you are interested in an older style vial you no longer see we may be able to order it for you. 1000 pieces minimum.

 

What happens if I receive a broken Vial?

Please contact us immediately so we can arrange for an exchange. You will need to return the broken goods to us so DO NOT THROW THEM AWAY! All of our vials are sealed in clear plastic bags and should not be opened if received broken.

 

What size gemstones will fit into your vials?

The gemstones should be no wider than 4mm. Recommended size is 3.5mm. The shape of the stone will also determine how it will sit inside the vial.

 

What kind of rice do you use in making rice jewelry?

We use premium long grain rice that has NOT been treated to make it easier to write on using our standard rice pens. Always wipe each grain of rice prior to writing. This eliminates dust and debris from damaging the tip or causing it to clog up. Treating the rice creates a better working surface that helps to write on the rice much smoother but the oil must be completely wiped off prior to writing or the ink will not stick. The oil may also prevent the pen from writing properly. USE CAUTION!

*Use 1 teaspoon of solution and mix in with 6 oz. container of clean dry rice to treat.

 

What kind of solution do you use in your rice jewelry?

Our solution is a safe non toxic oil that we recommend using only for rice jewelry. Use other oils with discretion as some may fade or erase the ink on the rice.

 

 

Do I need to use solution when making rice jewelry?

No, but the oil inside the glass magnifies the rice so the recipient can see what is written on the rice.

 

How much does it cost to ship to the United States?

We mainly use USPS (United States Postal Service) including the following worldwide carriers UPS, DHL or FEDEX for all our shipping needs to offer you the lowest rates possible. Please see our policy for our rates to your location.

 

Why has your international shipping changed?

We still use the lowest possible services to ship your packages but recommend Express shipping for tracking and insurance. Please see our policy for more information.

 

How do you ship your glass charms to avoid damages?

All of our vials are packed in a clear plastic bag then wrapped in tissue or bubble wrap before they are placed in a box or padded envelope. Our company uses recycled bubble wrap and other packing material. Please do your part and recycle, thank you!

 

How long will it take for my package to arrive?

Depending on location and shipping service will determine your delivery time. The average package to US destinations take about 3-5 days. International packages take 6-10 days. An e-mail confirmation with your shipping information will be sent to you after your package has been shipped.

 

When are your office hours?

Please check the time as our new location in Henderson, Nevada. Our office hours are 8-5 Monday thru Saturdays. E-mails are the quickest way to reach us 24/7. contact us here.

 Thank you!

 

 

What if I need to speak to someone about an order?

E-mail has been a very reliable and effective source for reaching our customers needs but if you would like to speak with someone please e-mail us your name, number and a preferable time to reach you in your time zone. We will have someone call you back during our office hours 8-5pm Pacific Time.

We DO NOT take orders or any payments over the phone. All calls are recorded for security purposes.

*Phone calls will be returned using the following number only, we DO NOT answer calls at this number: 650-676-8267

 

What if I did not receive any confirmation E-mail after I placed my order online?

Please make sure your security settings will allow you to accept our correspondence e-mail: support@mocreations.com. You may contact us for a copy if it was blocked or deleted. Send us your name and amount of the order only so we can track it for you.

For security purposes we will only send this information to the original email used at the time of checkout.

 

Why can't I see anything on the page when I click on some pages?

Some pages contain huge amounts on content and may take a while to load depending on your internet connection speed. Please wait a few seconds for the page to load or hit REFRESH button if it takes more than 30 seconds.

 

When I add an item to my shopping cart the price is different from what I see listed?

Please contact us so we can make any necessary corrections immediately.

 

When I click the buy now button nothing happens?

Please be patient as the Paypal buttons may take some time to load in (3-5 seconds).  It is best to browse our site using Internet Explorer and make sure your browsers CACHE has been cleared. If you are still experiencing trouble ordering please contact us with your order and we can send a Paypal Invoice by email. All other web problems send us an email right away and we will work to fix the problem as soon as possible.

 

Can I use graphics or content on your web site?

Sorry we do not allow any content or graphics from our web site to be used or copied. All rights reserved.

 

Why does my screen show the old prices and not the new lowered prices?

Please hit the REFRESH button so you can see the current updated prices and not miss out on any sales. Sometimes your browser may save the old pages.

Mo`  Creations, All rights reserved.

Mo`  Creations, All rights reserved.

Mo`  Creations, All rights reserved.

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 Mo` Creations, All rights reserved. Copyright © 1999-2017

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